Refund & Return Policy

Last updated: June 2026

1. Live-Event Orders (Made On the Spot)

Magnets purchased and pressed at one of our live events are custom-made from your photo and handed to you on-site — there's no shipping involved, and all event sales are final. That said, if something goes wrong with your print while you're still at our booth (smudged print, wrong photo selected, equipment hiccup), just let us know right away and we'll happily re-press it for you at no charge.

2. Online Orders — Processing & Shipping

Online orders are custom-printed in San Diego, CA and typically processed within 2–5 business days before shipping. Once your order ships, you'll receive a tracking number by email.

Domestic shipping rates:

• Standard shipping on orders under $70: $5.00
• Standard shipping on orders of $70 or more: FREE
• Express shipping (any order): $15.00

3. Refunds & Returns (Online Orders)

Because every magnet is custom-made from your personal photos, we're not able to accept returns for a change of mind. That said, your satisfaction matters to us — if your order arrives damaged, defective, misprinted, or different from what you ordered, email us at hello@keepsymags.com with a photo of the issue within 14 days of delivery, and we'll make it right with a free reprint or a refund.

4. Damages & Issues

Please inspect your order as soon as it arrives. If anything looks off — damaged packaging, missing magnets, print quality issues — reach out to hello@keepsymags.com right away and we'll resolve it quickly.

5. Questions

We're happy to help — email us anytime at hello@keepsymags.com or visit our Contact page.