FAQ

Quick answers about ordering, sizes, shipping, and booking us for your event. Tap a question to open it.

🛒 Ordering📸 Sizes & Photos🚚 Shipping🎉 Live Events💬 Returns

🛒 Ordering

How do I order?

Choose your size and pack on the Custom Photo Magnets page, upload your photo(s) right from your phone, crop them to fit, and check out. At our events, just scan the QR code at the booth and you'll land in the same place.

Can I order if I'm not at one of your events?

Yes. You can order anytime at keepsymags.com. We'll print, press, and ship your magnets straight to your door.

How many photos can I upload?

Up to nine per order. You can use the same photo on every magnet in a pack or choose a different photo for each one.

Can I change my order after placing it?

Email hello@keepsymags.com as soon as possible with your order number. If we haven't printed it yet, we'll do our best to make the change.

Do you do large or bulk orders?

Yes. For party favors, team gifts, or any big batch, email us with the quantity and your date and we'll put together a quote.

📸 Sizes & Photos

What sizes do you make?

Two sizes: our signature 2.5″ × 2.5″ square and a 2.5″ × 3.5″ rectangle. Both come as a 1-pack, 6-pack, or 9-pack, and the bigger the pack, the lower the price per magnet. Current pricing is on the Custom Photo Magnets page.

Which size should I pick?

The 2.5″ × 2.5″ square is our classic and works well for close-up portraits, pets, and anything you want cropped tight. The 2.5″ × 3.5″ rectangle gives you more room for group shots, landscapes, and full-body photos, and you can choose portrait or landscape.

What kind of photo works best?

Bright, clear photos with your subject in focus. Very dark, blurry, or heavily filtered photos don't print as well. Photos straight from your phone camera work great.

Will I see what it looks like before I pay?

Yes. You crop each photo to the exact magnet shape in the upload tool before checkout, so what you see is what we press.

🚚 Shipping

How long does shipping take?

Online orders are usually made within 2–5 business days and shipped from San Diego, CA. You'll get a tracking number by email once your order is on the way.

How much is shipping?

Standard shipping is a flat rate, and it's free on orders of $70 or more. Express shipping is also available at checkout.

Do you ship outside the U.S.?

Not yet. We currently ship within the United States only.

🎉 Live Events

How does it work at a live event?

Scan the QR code at our booth, pick your size and pack, upload a photo, and check out on your phone. We print and press your magnets right in front of you, and most orders are ready in minutes. We'll let you know as soon as yours is ready.

Can I book KeepsyMags for my event?

Yes! We do weddings, birthdays, showers, corporate events, school events, markets, and more across San Diego County. See Live Events for details and to check your date.

What do I need to provide?

Just a table and a power outlet. We bring everything else.

How far in advance should I book?

As early as you can, since weekends fill up first. Reach out even if your date is close and we'll let you know if we can make it work.

💬 Returns

What if I'm not happy with my magnets?

Because every magnet is custom-made, we can't accept returns for change-of-mind. But if anything arrives damaged, defective, or not as expected, email hello@keepsymags.com and we'll make it right. See our Refund & Return Policy for details.

Still have questions?

We're happy to help. We usually reply within one business day.

Contact us → hello@keepsymags.com